KLB - Clothing and Accessories Refund Policies
Thank you for choosing KLB as your destination for fashion and accessories shopping. Our priority is to ensure a satisfactory shopping experience for every customer. Below, we present our detailed refund policies, designed to provide transparency and confidence in every transaction. Please take a moment to carefully read the following conditions before making a purchase.
1. Refunds for Non-Delivery: 1.1 If the product you purchased has not been delivered within the estimated delivery time, you may request a full refund. Please note that delivery times may vary depending on the customer's location and external logistical factors. 1.2 According to European refund laws, the delivery time for items purchased online is 30 days, unless agreed otherwise with the customer. If the order does not arrive within this period, we commit to refunding the full amount of the purchase.
2. Refunds for Manufacturing Defects: 2.1 If you receive a product with a manufacturing defect, please inform us about the issue within 14 days of receiving the order. We value the quality of our products and will ensure to rectify any inconvenience. 2.2 After notifying us, our customer service team will get in touch with you to coordinate the return of the defective product. Once we have verified the defect, we will offer you a full refund, including the shipping costs incurred in the return, or a replacement of the item, according to your preference. 2.3 Our refund policies comply with European consumer protection laws, and in accordance with these regulations, you have up to 2 years to report a manufacturing defect in the product.
3. Process for Requesting a Refund: 3.1 To request a refund for a non-delivered product or a manufacturing defect, please contact our customer service team via email at [customer service email]. 3.2 In the email, include the order number, a clear and detailed description of the problem, and, if necessary, photographs showing the product defect. This will help us provide you with a prompt and effective solution. 3.3 Our customer service team will respond to your request within a maximum of 3 business days, ensuring you receive a timely and appropriate response.
4. Products Not Eligible for Refund: 4.1 As we strive to provide detailed descriptions and accurate photographs for each item on our website, refunds for dissatisfaction with the product will not be accepted. We recommend reading the product specifications and details carefully before making your purchase. 4.2 Order cancellations will not be accepted once the purchase has been made, as our order processing system is fast and efficient, allowing us to offer you expedited service.
5. European Refund Laws: 5.1 Our refund policies adhere to European consumer protection laws, including the European Consumer Rights Directive and the General Data Protection Regulation (GDPR). We are committed to complying with all applicable European and national regulations to ensure your rights as a consumer are protected.
6. Requirements for Refunds: 6.1 To be eligible for a refund, the product must be in its original condition, with no signs of use or additional damages. 6.2 Products must be returned in their original packaging, along with all included tags and accessories. 6.3 The customer is responsible for covering the return shipping costs unless the reason is an error on our part. In the case of a refund for a manufacturing defect, we will bear the return shipping costs.
7. Timeframe for Requesting Refunds: 7.1 Refund requests must be made within the following timeframes:
- Non-delivered products: up to 30 days after the estimated delivery time.
- Products with manufacturing defects: up to 14 days after receiving the order.
8. Changes in Refund Policies: 8.1 We reserve the right to make changes to these refund policies at any time. Any changes will be posted on our website and will apply to purchases made from the date of the update. We recommend visiting our policies periodically to stay informed about any modifications.
We hope that these detailed policies provide you with peace of mind and confidence in your purchases at KLB. Our team is always available to address your inquiries and provide you with excellent customer service.
Thank you for being part of the KLB family and trusting us for your fashion and accessories shopping!